OVA Essentials
Managing Occupational Violence and Aggression - Essentials. Designed for all staff, especially those in customer-facing roles.
This course builds awareness and capability to recognise, prevent, and respond to occupational violence and aggression (OVA). Through real-world examples and practical tools, participants learn how to stay composed, communicate effectively, and contribute to a safer workplace culture.
Duration: 1hr
Accessible and mobile-friendly
complete training anytime, anywhere
Self-paced, bite-sized modules
ideal for busy, dispersed, or shift-based teams
Real-world scenarios and interactive activities
builds confidence and practical skills
Mandatory quiz
knowledge assessment with a pass required to complete the course
Certificate on completion
recognises learning and achievement
This course builds awareness and capability to recognise, prevent, and respond to occupational violence and aggression (OVA). Through real-world examples and practical tools, participants learn how to stay composed, communicate effectively, and contribute to a safer workplace culture.
Delivered through our secure LMS, this scenario-based training allows staff to apply practical strategies in real-world situations, strengthening awareness, confidence, and the ability to keep calm under pressure.
Designed to fit seamlessly into diverse work environments - whether teams are office-based, remote, or on the move.
Occupational violence and aggression is a growing challenge across customer- and community-facing roles.
As incidents rise, so too does the need to equip staff with the awareness, skills, and confidence to stay safe, respond effectively, and support one another.
