{"product_id":"ova-fundamentals","title":"OVA Essentials","description":"\u003cp\u003eThis course builds awareness and capability to recognise, prevent, and respond to occupational violence and aggression (OVA). Through real-world examples and practical tools, participants learn how to stay composed, communicate effectively, and contribute to a safer workplace culture.\u003c\/p\u003e\n\u003ch4\u003eLearning Outcomes\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstanding OVA and the workplace context\u003c\/li\u003e\n\u003cli\u003eSituational awareness and avoiding complacency\u003c\/li\u003e\n\u003cli\u003eEarly risk recognition and threat indicators\u003c\/li\u003e\n\u003cli\u003eEffective communication and personal demeanour\u003c\/li\u003e\n\u003cli\u003eDe-escalation and disengagement techniques\u003c\/li\u003e\n\u003cli\u003eIncident reporting and escalation\u003c\/li\u003e\n\u003cli\u003eOnline conduct and social media risks\u003c\/li\u003e\n\u003cli\u003eStaff wellbeing and post-incident support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eHow It's Delivered\u003c\/h4\u003e\n\u003cp\u003eDelivered through our secure LMS, this scenario-based training allows staff to apply practical strategies in real-world situations, strengthening awareness, confidence, and the ability to keep calm under pressure.\u003c\/p\u003e\n\u003cp\u003eDesigned to fit seamlessly into diverse work environments - whether teams are office-based, remote, or on the move.\u003c\/p\u003e\n\u003ch4\u003eWhy Choose OVA Essentials?\u003c\/h4\u003e\n\u003cp\u003eOccupational violence and aggression is a growing challenge across customer- and community-facing roles.\u003c\/p\u003e\n\u003cp\u003eAs incidents rise, so too does the need to equip staff with the awareness, skills, and confidence to stay safe, respond effectively, and support one another.\u003c\/p\u003e","brand":"Vanguard Risk","offers":[{"title":"Default Title","offer_id":45445003542572,"sku":"TH-925-23-RETAKE","price":120.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0722\/1454\/4428\/files\/LinkedInposts_2.png?v=1775613387","url":"https:\/\/urestc-we.myshopify.com\/products\/ova-fundamentals","provider":"Vanguard Risk","version":"1.0","type":"link"}